There are many benefits to starting a cleaning business. The overhead costs are low and business is in demand. You can decide whether to work for residential or commercial customers and find your niche. Cleaning is a job you can do anywhere, even abroad. It’s not always necessary to speak the local language, and you can make some quick cash. As long as you invest in the right equipment and work hard to achieve customer satisfaction, you can set up a successful cleaning business. Here are five tips to get you started.
Invest in the right equipment
In order to do a good job, you need to invest in some quality cleaning materials and tools. You can order chemicals in bulk online from companies such as chemdistro, and the best cleaning equipment. Some clients may offer to pay for your cleaning materials or provide them themselves, it depends on how you prefer to do business. It’s a good idea to have your own equipment at the ready, however, so you won’t have to lose out on any job.
Never stop learning
Any experienced entrepreneur will advise you when creating a new business venture to never stop learning. This means continuing to work on your skills, following the trends in the industry, and striving to provide the best customer service. Perhaps there are new cleaning techniques you can learn or new equipment you can try which will make your life easier. You could also branch out into commercial or industrial cleaning services from residential, for example.
Find a profitable niche
As with any new business you need to find a profitable niche. Decide whether you’re going to specialise in a particular area, this could be residential cleaning, window cleaning, or commercial cleaning. Often cleaning services are local businesses so your niche could be families in the surrounding area. Find the most profitable jobs for you.
Set up a referral program
One way to market your cleaning business is to set up a referral program. Cleaners often get business through word of mouth so offer your customers an incentive for recommending you to a friend. You can set this up on social media or through email marketing. Offer a discount to the existing customer and even the new customer in the event of a referral. One-off vouchers and promotions are best in this case, don’t lower your hourly rate for new customers.
Focus on customer service
If you want your cleaning business to be a success you need to focus on customer service. There are several ways you can boost customer satisfaction. Be friendly and reliable, and try to develop a rapport with your customers. Prioritise existing customers and try to be as organised as possible with your schedule. Keep regular appointments and stick to them. Get customer feedback online and find out any areas for improvement. Send round an automated email with a survey, for example. This way, you’ll get insights on how to improve your service and grow your business.